Real-World Success Stories

OluOlu Foods, a 30-year-old brand in African and exotic health foods, had a fully customised Salesforce org with an overly complex main app interface and data model that confused users and failed to meet expectations.

We cleaned up unnecessary flows and Apex classes, realigned the data model with best-practice standards, implemented a simplified LWC home interface around mission-critical processes, and reworked invoice PDF generation.

Instamotion's sales agents worked across multiple disconnected systems to gather garage status, transaction details, dealer updates and third-party delivery, email and payment services — slowing response times and cutting productivity.

We built a comprehensive integration layer on Salesforce with custom APIs: dynamic event data pushed to Braze for marketing, a real-time Allianz insurance policy check, an adaptive LWC car-status survey served through a secure Experience Cloud portal, and real-time garage system integration for live availability.

Groundbreaker, which funds residential software engineering scholarships for women in Sub-Saharan Africa, needed secure automated student information handling, a balanced holistic scoring model, end-to-end application review automation and analytics on applications and satisfaction.

Delivered pro bono under our Pledge 1% commitment: an automated application page and admission pipeline, a central CRM for students, guardians, trainers, coaches and mentors, an enhanced scoring system with transparent multistep review logging, and surveys at every education stage feeding a comprehensive reporting layer.

IBM was leading the digital transformation of one of the world's largest oil & gas companies and needed a trusted Salesforce partner to expand delivery capacity for the Operator Work Bench (OWB) programme — improving technician reliability, efficiency and the safety of critical tasks across all regions.

Our managed services teams integrated Service Cloud and Field Service Lightning into a single EX-rated mobile application, scheduling equipment checks, recording parameters and flagging early signs of failure, with data shared to PI Vision for equipment status trending and analytics.

Volton, a Greek renewable energy provider that also runs an MVNO telecoms business, needed one platform for two very different sectors — without maintaining separate customer databases, and with cross-sell visibility, partner onboarding and consistent omnichannel support.

We implemented Energy Cloud and Communications Cloud side by side with a Customer 360 view aggregating both sectors, analytics to surface cross-sell patterns for personalised campaigns, a Partner Community for distributors and retailers, and Service Cloud omnichannel support across chat, social and call centre.

Yotpo, operating from eight cities worldwide, needed extensive changes delivered inside a highly complex Salesforce environment to streamline processes and raise efficiency without disrupting live operations.

Our managed services team delivered flows for lead and portfolio routing with referral crediting, Einstein Bots fronting Support Chat, complex Community LWCs, a user behaviour analytics tool on the customer portal, a support hub sharing system with dynamic record sharing, activity tracking on community pages, case assignment redesign, data structure and quality optimisation, and DealHub/DealRoom enhancements.

SalesGenetics' Way2Sell toolset was built in TypeScript and connected to Salesforce through Canvas, causing data management problems and poor application speed.

We migrated modules to LWC gradually via Lightning Out so new modules could ship while existing ones moved across seamlessly for users. D3 powers dynamic interactive charts and employee trees, Lightning Web Security enabled native interaction with third-party JavaScript, and PptxGenJS generates PowerPoint decks from Salesforce data on the fly.

After several years on Sales Cloud, Promo Direct's org had become cluttered with redundant data, making it hard for the sales team to navigate and manage — requiring a strategy redesign, a major clean-up and a new data structure.

Following an in-depth audit of the existing system we agreed a new data structure and transformation roadmap: a massive cleanup of unused data, processes, objects and components; new structures and import templates; data import aligned to user needs; a guided process for external document sending and signing; and redesigned Sales Cloud flows.

With 37 years behind SolidCAM and a global reseller network, the leading independent CAM company needed to move from Salesforce Classic to Lightning, rework its lead processes and run a major data cleanup.

We assessed the org to identify objects, fields and customisations in scope, built a migration plan with timelines and contingencies, validated it in a sandbox, trained all users on Lightning and executed the production migration with adoption monitoring — alongside data governance, an Account/Contact/Lead cleanup, lead process and conversion rework, and a base DevOps process for org-based development.

The fabless semiconductor company needed a CRM able to handle complex sales processes, custom pricing, quotation and forecasting methodologies, partner request management, seamless support and technical team interaction, and data integrity across Jira, the corporate website and a partner portal.

We built a robust CRM on Sales, Service and Experience Cloud: web-to-lead capture, guided selling with custom forecasting, pricing and quoting, a support process on Experience and Service Cloud, a partner portal for tracking interactions, automated internal and external notifications, file sharing for cases and product documentation, and Jira integration.

AZPROMO needed a comprehensive CRM to run its Investor Relationship Management process, guarantee timely and accurate handling of investor applications, requests and complaints under a Systematic Investor Response Mechanism, and keep uninterrupted collaboration and full interaction history across all departments.

A multi-cloud implementation on Sales, Service and Experience Cloud delivering a 360° investor and partner view with lead, account and contact data management and onboarding tracking; SIRM case and complaint lifecycle management with email, phone and webform intake and routing; investment project cycle management; and contract, file and document management.

Dubai's Knowledge and Human Development Authority, responsible for the quality of private education in the emirate, needed a better way to engage institutions through the admission, review and licensing process using modern, efficient technology.

We set up Service Cloud to process licence submissions with request and approval review automation, and implemented Experience Cloud so KHDA representatives and education providers could collaborate directly — adding a channel for licensing and general requests with full status tracking.

Pricefx, the leading pricing software provider, needed a Salesforce PDO partner to analyse and structure their approach to building an integration with external solutions as a Salesforce managed package — including AppExchange onboarding, Security Review and overall technical architecture support.

We delivered the programme in four stages: project discovery and analysis of the existing setup, DevOps structure setup and process configuration, package development, and Security Review followed by publishing on AppExchange.

Germany's highest-ranked business school needed a robust Student Information System to manage and automate degree programme processes for roughly 400 students, covering programme management, student services and career services, with mobile access and deep reporting.

We selected and architected HEDA on the Salesforce platform, working closely with the ESMT working group on the architectural landscape and delivery structure across student core data, academic records, course registration, curriculum and scheduling, search and reporting, communication, case management, relations and financial records — phased from basic setup through to the Experience Cloud student portal.

TheDO School uses Salesforce to track a global community of over 10,000 Doers as a talent pool for future programmes, and needed better data quality and entry, stronger reporting and analytics, email notification automation and a guided import process to replace external tools.

We set up a continuous development, testing and deployment cycle that scaled with the business, created a custom Program Contact object to track applicants, participants, experts and contributors, configured an import workflow for Dreamapply, Pre Screen and pipeline partner sources, and implemented matching rules for RSVPs against contacts and campaigns.

North London Grammar School had started with Sales Cloud intending to add HEDA on top, aiming to stay within standard out-of-the-box features with no custom development — but could not implement the desired functionality with in-house effort.

We configured the lead generation and management cycle with automation for nurturing and conversion, built the Opportunity to HEDA App conversion process with mapping to Family, Student, School and Course records, and integrated JotForms across Open Day registration, international student enquiries, entrance tests and open evening preferences mapped to lead record types.

MJ Developers, which invests in and builds premium smart cities in emerging markets with a focus on Uzbekistan, needed sales process automation and stock management for residential and commercial property, close tracking from lead generation to contract and payment, and better agent productivity.

We implemented and customised Sales Cloud with one-click sales offer and booking document generation, web-to-lead capture, criteria-based lead-to-deal conversion with ratio tracking, custom property pricing logic, booking and pre-defined discount mechanisms, booking approvals and notifications, stock availability tracking by deal stage, historical data cleanup, and granular access rights by hierarchy level.

LeaseWorks, which builds asset management and CRM software for airlines and lessors natively on Salesforce, needed to expand its community portal with a Lightning Web Component that could filter and search modules, select them for purchase or exchange, capture manual module details and match the corporate design language — plus a data model review and record-level visibility on submissions.

We built dynamic filter fetching via custom objects and custom metadata, configured automatic emails and out-of-the-box notifications on each purchase or exchange submission, and made filter labels and picklist values configurable per component instance.

IATA, representing 290 airlines across 117 countries, wanted a self-service customer fulfilment portal with an improved user experience that reduced the likelihood of errors and raised data quality.

We created and maintained a complex data structure with an extensive rule set safeguarding data quality and integrity, and built an ergonomic interface that guides customers through every step of data entry and case creation.

IPfolio, a Salesforce ISV partner providing cloud IP management software, needed a PDO partner for full-cycle AppExchange product development: continuous feature delivery, troubleshooting during customer onboarding, and a Classic to Lightning migration including Lightning–Visualforce communication.

We built Lightning database components to surface actions, tasks and related data, implemented Lightning Data Service on custom objects for fast record creation and editing, and redesigned the layout and overall experience to Lightning Experience and UI best practices.

To make the first ever European Olympic Games in Baku a success, the Baku 2015 committee needed a digital community for 6,000 athletes from 50 nations — keeping them informed, connected and visible within the sports industry, with better access for partners and sponsors.

On Salesforce Community Cloud we built iVillage, an engaging platform exclusively for participating athletes with functionality comparable to major social networks: profile customisation, posts, likes and follows, closed groups and threads, and polls.

The European Games needed a solid, reliable workforce call centre to support the largest sporting event ever held in Azerbaijan — 6,000 athletes, 16,000 volunteers, 4,000 coaches — with a cost-effective way to communicate, given BEGOC operated only for a short period.

With Service Cloud, BEGOC could answer volunteer queries on rosters and duties, log reported issues and track every one through to closure, supported by a knowledge base, live agent and call centre automation.

One of the biggest regional tour operators in Azerbaijan and Georgia wanted to digitize tour management and automate sales, reservations and partner and service supplier management, with in-depth reporting and analytics.

We designed an end-to-end concept for moving existing company processes onto Salesforce, including a number of third-party system integrations that automated booking and best-offer search, plus service pricing, hotel room rating, reservation and payment tools.

With over 33 million customers across 30+ countries, E.ON needed a fast, flexible and efficient unified Salesforce Identity solution with multi-brand support and strict data segregation between B2B applications — while migrating to a new consent management structure to comply with new data privacy laws.

We delivered a cloud-based digital identity authentication layer with granular access control, Identity Lifecycle Management to provision and revoke app access at scale, identity event logs feeding adoption reports and dashboards, plus Transaction Security Policies and Threat Detection using statistical and machine-learning methods.

Azercosmos, the premier satellite operator of the Eurasian region, was limited by a Capacity Planning system that handled only one processing task at a time and took 10–15 minutes to generate a single report, with no adaptability or customisation for satellite usage management.

We rebuilt the Capacity Planning system on modern Apex and LWC best practices — eliminating intermediate data storage, expanding sorting, and completely rewriting the charting engine with dynamic sizing and textured graphs. Custom objects dynamically group satellite transponders, and a new scheduling engine emails PDF report printouts.